OUR POLICIES

RETURN & REFUND POLICY

 

We hope you love your BOKOO stationery, and that you are fully satisfied with your order. However, if you are not fully satisfied with your order, please feel free to contact us and we will do our best to find a solution. 

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If your stationery is not in the condition hoped for, please contact us within 14 days of the date of delivery and where reasonable, we will refund or exchange for goods of equal value.

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To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the order number, receipt or proof of purchase. Please note the customer will be responsible for costs of return postage. ​

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Returns must be sent to us within 14 days of the receipt of your parcel. 

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Refunds

Once we receive your item, we will inspect it and send you an email to let you know that we received your return. A refund is then sent back to your original method of payment. All refunds exclude shipping.

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If we ever have to cancel your order from our end you'll be notified and issued a refund immediately.

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Please allow up to 7 working days from receipt of your refund confirmation email for the money to arrive in your account.

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